Terms of sale
TERMS OF SALE — AQUARELLE DE VOYAGE
Last updated: 4 October 2026
These Terms of Sale govern sales of products to consumers through the Aquarelle de Voyage website.
1. SELLER'S DETAILS
Aquarelle de Voyage
Operated by: Fanny Kesler
Legal status: Sole proprietorship (entreprise individuelle)
SIRET: 91047100200030
Business address: 28, rue du Commandant Arnould 33000 Bordeaux
Email: fanny.kesler@gmail.com
2. PRODUCTS
Aquarelle de Voyage offers watercolour kits and creative products, which may include pre-drawn illustrations to paint, paints, brushes, accessories and creative guides.
The exact contents of each kit are listed on its product page.
Photographs, illustrations and examples of finished work are intended to show the products as accurately as possible.
The final result nevertheless depends on each user's work and may naturally differ from the examples shown.
3. PRICES
Reference prices are stated in euros. Depending on the country selected, prices may be displayed and paid in a local currency offered by Shopify. The applicable currency and total amount are specified before payment.
Aquarelle de Voyage benefits from the French VAT exemption scheme:
VAT not applicable — Article 293 B of the French General Tax Code.
Applicable delivery charges are shown before the order is finally confirmed.
Aquarelle de Voyage reserves the right to change its prices at any time. Products are charged at the price displayed when the order is confirmed.
4. ORDERS
The Customer selects the products they wish to purchase and can check the contents and total amount of their order before confirming it.
Final confirmation of the order constitutes acceptance of these Terms of Sale and an obligation to pay.
An order confirmation is sent to the Customer electronically.
Aquarelle de Voyage reserves the right to refuse or cancel an order where permitted by applicable regulations, in particular in cases of fraud or a previous payment dispute.
5. PAYMENT
Payment is made when the order is placed, using one of the payment methods offered on the website.
Transactions are processed by the payment providers available on the online store.
6. DELIVERY
Aquarelle de Voyage delivers within France and to a number of European and international destinations.
Available destinations, delivery methods and charges are shown before payment. Orders are prepared within 2 to 4 working days. In France, transit after handover to the carrier is estimated at 3 to 5 working days for Mondial Relay collection-point delivery, or 2 working days for Colissimo home delivery. These estimates are additional to preparation time and are indicative. Estimated dates are not displayed at checkout. For international orders, transit times vary by destination and carrier; contact us before ordering for an estimate specific to your destination.
The Customer is responsible for the accuracy of the delivery details provided when placing their order.
Full details are available in our Shipping Policy.
7. RIGHT OF WITHDRAWAL
In accordance with the provisions of the French Consumer Code applicable to distance contracts, the Customer has 14 days from receipt of their order to exercise their right of withdrawal, without having to give a reason.
To exercise this right, the Customer can contact:
or use the model withdrawal form available on the website.
After notifying us of their decision to withdraw, the Customer has 14 days to return the products.
The direct cost of returning the products is borne by the Customer.
In the event of a valid withdrawal, amounts owed to the Customer will be refunded in accordance with the law and our Return and Refund Policy.
8. STATUTORY GUARANTEES
Products sold by Aquarelle de Voyage benefit from the applicable statutory guarantees, including the legal guarantee of conformity and the warranty against hidden defects.
These guarantees apply independently of the right of withdrawal.
For any enquiry concerning a defective or non-conforming product:
9. INTELLECTUAL PROPERTY
The illustrations, drawings, templates, guides, text, photographs, logos, graphics and other creations offered by Aquarelle de Voyage are protected by applicable intellectual property rights.
Purchasing an Aquarelle de Voyage product grants only a right of personal and private use.
Unless prior written permission has been obtained, illustrations and content may not, in particular, be reproduced, digitised, copied, distributed, commercialised, resold or used for commercial purposes.
Purchasing a kit does not transfer any intellectual property rights in Aquarelle de Voyage creations.
10. LIABILITY
Aquarelle de Voyage templates and guides are intended to support the Customer in their creative work.
The artistic result may differ from the example shown depending on the colours chosen, the amount of water used, brushwork and each user's creative choices.
Aquarelle de Voyage cannot be held liable for misuse of the materials or failure to follow precautions for use, subject to mandatory legal provisions.
11. PERSONAL DATA
Personal data collected in connection with use of the website and order processing is handled in accordance with our Privacy Policy.
12. COMPLAINTS AND MEDIATION
For any complaint, the Customer can contact Aquarelle de Voyage at:
After submitting a written complaint to Aquarelle de Voyage and if no amicable resolution is reached, the consumer may refer the matter free of charge to the competent consumer mediator.
13. APPLICABLE LAW
These Terms of Sale are governed by French law, without depriving consumers of any mandatory protective provisions available to them under the applicable legislation.