Shipping policy
Every Aquarelle de Voyage order is carefully prepared before dispatch.
DESTINATIONS
Aquarelle de Voyage ships within France and to a range of European and international destinations.
Available destinations are shown at checkout.
If your country is not listed, please contact aquarelledevoyage@gmail.com.
SHIPPING COSTS
| Destination | Mondial Relay | Colissimo home delivery |
|---|---|---|
| France | €2.99 | €4.99 |
| European Union outside France | €5.99 where available | €7.99 |
| United Kingdom | — | €16.99 |
| Switzerland | — | €12.99 |
| Other available destinations | — | €29.99 |
There is no free-delivery threshold. Available services and charges for your address are shown before you confirm payment.
In France, select your Mondial Relay collection point during checkout. The €5.99 European rate is currently offered for Austria, Belgium, Germany, Italy, Luxembourg, Poland, Portugal and Spain. For these destinations, follow the instructions on your order confirmation to select your collection point. Other EU countries are served by Colissimo.
PREPARATION AND DELIVERY
Orders are prepared within 2 to 4 business days before dispatch.
After the carrier receives your parcel, allow 3 to 5 business days for Mondial Relay pickup-point delivery, or 2 business days for Colissimo home delivery. These transit times are in addition to the 2 to 4 business days of preparation.
These times are estimates. Estimated delivery dates are not displayed at checkout. International transit times vary by destination and carrier.
For deliveries within France, parcel tracking details are sent after dispatch.
DELIVERY ADDRESS
Please check your address carefully before placing your order.
If you notice a mistake, contact aquarelledevoyage@gmail.com as soon as possible.
If your order has not yet shipped, we will do our best to update the delivery address.
DAMAGED PARCELS OR DELIVERY ISSUES
If there is a problem with your order when it arrives, contact aquarelledevoyage@gmail.com with your order number and photographs where helpful.
INTERNATIONAL DELIVERIES
Orders delivered outside the European Union may be subject to customs duties, taxes or import fees imposed by the destination country's authorities.
Where applicable, these charges are not included in the order price and may be payable by the recipient.